Respect the Costanza Rules
Get to 80%
Take five minutes more
Trystorm
Confirmation bias
Loss aversion
Choice overload
Ambiguity aversion
Cognitiave load
The Nirvana Fallacy
Influence lasts, persuasion is fleeting
Plan for surprises and there are no surprises
Effective to efficient to expansion
The Anna Karennina Principle
Trust converts failure to iteration
Entrepreneurs clean the toliets
Offer a service don’t sell a product
We are not rational beings
Leave your ideology on the plane
Don’t confuse intent and impact
Inputs aren’t outcomes
Know that people are people
Don’t fear the content
Laugh at yourself
Recognize that if you do it right, it will hurt
Celebrate first downs
Be sad, get pissed and then do something about it
Symptom to symptom to symptom to symptom to problem
Don’t make the perfect the enemy of the good
Choose, you have to
Create force multipliers
Don’t be myopic
Think big, work small
Leverage what exists
Make yourself unnecessary
Get from real needs to personal desires to actionable choices
Find the workarounds
Are you doing good or less bad?
Are you preventing or solving?
Solving everyone’s problem may be solving no one’s problem
Focus on what it achieves and not what it is
Find concrete benefits from the client’s perspective
Analyze the capital mix
Poor people don’t want poor quality
Do what you can now
Be inductive and deductive
Trystorm
Look for trim tabs
Don’t build the space shuttle
Create a mutually symbiotic ecosystem
Respect the Anna Karennina Principle
Be true to your McGuffin
The organization serves the mission
Sit on the same side of the table
Align incentives and accountability
Believe in others before they believe in themselves
Use self-selection
Grease the rails don’t push the train
“What do you think we should do?”
Put the heart in the model
Look in the mirror first
Decide on your non- negotiables
Ask five more questions (but not too many more)
Doing nothing is a decision
Understand your limitations
Build in brown M and M’s
Create redundancies and resiliency
Own the outcome, not the activity
Take the high road
Be prepared to walk away
Urgency not panic
Ask third person questions
Zoom in and zoom out
Put the heart in the model
Be a waiter(waitress)
Build in feedback loops
Know that it is messy and lumpy at times
Remember the car analogy